Last updated: October 22, 2025
Welcome to Mend (“we,” “our,” or “the App”). These Terms of Service (“Terms”) govern your use of Mend, including our AI chat features, mobile applications, and related services. By accessing or using Mend, you agree to be bound by these Terms and our Privacy Policy (collectively, the “Agreement”). If you do not agree, please discontinue use of the App.
You must be at least 16 years old to use Mend. By using this App, you confirm that you meet this age requirement and have the legal capacity to enter into this Agreement.
Mend provides AI-powered emotional support and reflective conversation designed to help users cope with breakups and emotional challenges.
Mend is not a medical, psychological, or professional therapy service. All interactions with the AI are intended for general wellness and emotional reflection only.
If you are in crisis or need professional help, please contact a qualified mental health professional or local emergency hotline.
You may need to create an account using your email address, Apple ID, or other supported sign-in methods. You are responsible for keeping your login credentials secure and for all activities that occur under your account. You agree not to share, transfer, or resell your account.
We reserve the right to suspend or terminate accounts that violate these Terms or misuse our services.
When using Mend, you agree not to:
We may remove content or restrict access for users who violate these terms or applicable laws.
You retain ownership of the text, messages, or materials you submit (“User Content”).
By submitting content, you grant Mend a non-exclusive, worldwide, royalty-free license to process and use your content solely to provide and improve our services.
Responses generated by the AI are provided for informational and emotional support purposes. We do not guarantee their accuracy, completeness, or suitability for your specific circumstances.
You agree that you are solely responsible for any decisions made based on the App’s responses.
The App and AI responses are provided on an “as-is” and “as-available” basis. We make no warranties or representations about the reliability, accuracy, or effectiveness of the AI’s output.
Mend is not a substitute for professional counseling, therapy, or medical treatment.
You acknowledge and agree that you use the App at your own discretion and risk.
If you feel unsafe, distressed, or in danger, please stop using the App and seek immediate help from local professionals or emergency services.
To the maximum extent permitted by applicable law, Mend Labs (Shenzhen) Co., Ltd. and its affiliates shall not be liable for:
Our total liability for any claim related to the App shall not exceed the amount you paid (if any) for using Mend in the past 12 months.
You may stop using Mend at any time. We may suspend or terminate your access if you:
Upon termination, your account and personal data may be deleted according to our Privacy Policy.
We may update these Terms periodically. Revised versions will be published within the App or on our official website.
If material changes occur, we will notify you through in-app messages or alerts.
By continuing to use the App after updates take effect, you agree to the revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws of the People’s Republic of China.
If a dispute cannot be resolved amicably, it shall be submitted to the competent court in Shenzhen, Guangdong Province, China, unless otherwise required by mandatory laws in the user’s country of residence.
If you have any questions, concerns, or complaints about these Terms, please contact us at:
Email: RescueaBrokenHeart@outlook.com